jobs in Kalamboli, Navi Mumbai, Maharashtra
Job Description : * Job Responsibilities : Acknowledges tickets , creates logs, categorizes, prioritizes, tracks, and routes incidents reported by users or…
Capture customer details and data relevant to the call or service.
Respond to all customers in appropriate tone and language.
Fresher / 6 months - 2 years.
Identify opportunities for further development to increase first call.
Highlight any potential breach of service level agreement.
Acknowledges tickets , creates logs, categorizes, prioritizes, tracks,.
And routes incidents reported by users or alarms raised by monitoring.
Preparation of daily/weekly/monthly MIS status Reports2.
Preparation and processing of Purchase Order documents3.
Processing of Bills / invoices from vendors.
Queries (voice and non-voice) in the following areas: Wireline service.
Solutions, Billing, Network and Device, Acquisition / Provisioning and.
Working knowledge of CRM.
Run the trainer programs for all service partners.
To provide technical support to field -service center as well as.
The purpose of this role is to manage respective transactional delivery.
Of the WFM sub function.
Domain knowledge of the sub function.
Coordinate for closure of insurance claims.
Handle operations and maintenance spares & consumables.
Monitor operations as per SOP.
Handle inbound customer queries and explain about the product and.
Verbal and listening skills.
7.Follow communication procedures, guidelines and document all…
A. Surveillance and Alarm Management of LIS/LIM Platform.b.
System availability Management, Service Assurance and.
Workarounds, clearly and succinctly to business and operations.
"Project Analytics, Dashboards Project Management Communicates.
Evaluating current systems & develops database solutions by designing.
Analyzing client operations, applications, and programming.
Support O&M of infra and access electronics against defined SLAs.
Knowledge of quality, health, safety, environment and fire policies.
Self driven and team management skills.
Detailed Planning for efficient Backhaul network design &.
Get inputs from Traffic engineering & Business unit,.
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