Responsible for Front Office operations
Duty Manager (Former Employee) – New Delhi, Delhi – March 7, 2017
• Effectively manage daily Front Office Operations including staffing and co-ordination with other Departments.
• Develop and implement strategies to continuously improve the services to retain regular guests and to achieve higher cost efficiency.
• Ensure compliance with S.O.P, norms and systems to enhance guest satisfaction and safety.
• Resolve complaints and problems immediately and revert to the guest to ensure satisfaction, follow up and take necessary action and corrective measures.
• Facilitate learning and development of the team members by implementing training programs focused on multi-skills, cost control, improving skills and knowledge and appropriately delegate duties and responsibilities.
overall learning experience in handling the very big room inventories.
face challenges in selling the rooms