CSA-Profile Assistance to Service Managers (Former Employee) – Pune – June 16, 2013
SITA (Society International Telecom Aeronautics) WNS BPO: The process was about conducting the survey for the SITA customer. working on their feed backs.We as a team believed in Customer Satisfaction C-SAT.I enjoyed creating a good rapo with my clients and the service managers from different countries Airtel: Pre-paid call centre Solve customer queries. Learnt marketing strategies, technical issues,Escalation’s, irate customers.Very cool team, supportive. Enjoyed Irate customers and queries, different local languages. THE PIONEER'S: Schemes, targets, areas, registrations closings.face challenges while marketing,Managed team of 5 to 6 head counts, Approaching the first client for selling the software product was little hard but enjoyed.
Believe in Team Work, Independent decision, Time bound, Prioritizing & Organizing, Workaholic, Perfectionist, Brain waves, Multitasking, Efficient and productive.