Grievance handling and Increasing Patient / Customer Satisfaction.
Coordinator Customer Care Dept (Former Employee) – Mumbai, India – November 11, 2013
My day starts with making daily reports including, patient outstanding, bed transfers, reviewing approximately 200 customer feedbacks and taking necessary actions.As the day progresses, have to make daily rounds in the clinical areas and meet patients and their families, addressing and resolving their queries .
During the day's closure have to give presentation to senior management about the daily feedback received from all patients.
Gained Grievance handling, Conflict resolution, Presentation, Event management and Good PR skills.
Co workers includes all medical fraternity like Doctors, technicians, nurses, pharmacist and non medical staff from the management and administration department.Working with such a diverse group helped in improving my medical knowledge and understanding the workflow of the organization.
While making presentation to the management including Senior Doctors, had to give unbiased feedback in the forum about Doctors as well which at times were not in their favour and being into administrative role it was the hardest part to make Doctors understand what the patients were expecting from them.
Helping patients in getting the right treatment and witnessing them being cured and getting their blessings while their discharge were the moments which were most enjoyable.
Free Medical Insurance for the family
Long and Odd working hours