CSR - Customer Service Representative (Current Employee) – Texas – November 8, 2018
Not bad for a young person looking for experience but to advance quickly based off of skill is tough. Promoting is based off of a managers approval. It’s more of a wait your turn rather than you’ve earned it type of place.
Customer Service Assistant (Current Employee) – Mansfield, TX – November 4, 2018
Lack of advancement opportunities. Lack of communication. Always eager yo tell you when you scree up but never if you do good. Only allowed to park in a certain area unless you're upper management then you get to park in the front parking lot.
It's an easy job as far as physically. Fast past at times and some days slow.
Consolidator (Former Employee) – Mansfield, TX – September 19, 2018
Job is easy scanning items and placing them into the customer order box. Some days where very busy and some where so slow. Employees were ok to work with and of course you had some that where horrible. Management was horrible they make it seem like there all about team work and that there understanding. Don't be fooled they only care about them self's and they are fast to let people go. I did feel that they played favoritism with certain employees. Overall it's an ok place but I wouldn't recommend this company to anyone.
Stock Control Associate (Former Employee) – Mansfield, TX – September 5, 2018
There were a few times when the management team was not really there to help with issues we had on the floor. The hardest part of the job was that they expected so much out of us and weren't there to help with the issues we faced.
Account Representative II (Former Employee) – Mansfield, TX – August 27, 2018
The work was easy. A lot of Drama. The environment was not very healthy and it was difficult to handle the extra work I was not getting paid for! Managers do not care about your problems, just the Company.
Free lunch sometimes and promos from comany
Bad management, long work days, no personal time, a lot of drama
Stock Control Associate (Former Employee) – Mansfield, TX – August 26, 2018
Management refuses to fix issues per employee requests, and morale is going down by the weeks. I know people who have been working there for 10+ years, and they treat them like their experience means nothing. HUGE turnover rate, and don't forget to make your numbers! If you don't they'll make sure to remind you, of how "appreciative" you should be. Even the office people know how bad management is for the warehouse workers. Needs a union ASAP. Only thing enjoyable about this job is the other coworkers who understand. Paid the bills, and even barely at that. Pretty much a small step up from Amazon, if you ask me.
The biggest concern with working at this job is their HR department and the lack of an employee handbook leading to frequently changing their policies without notifying their employees which led to multiple people being fired within a month and me being ineligible for rehire. Workers in the warehouse heavily rely on their coordinators to receive any information on instruction if anything goes wrong. Other than that the job is a very fun and fast paced environment. The employees are usually really friendly and the ones that aren't are usually gone within the week they start. Within the warehouse, you have a set schedule, except holidays, which includes a 10-hour Monday, 8-hour Tuesday through Friday with the option for a Saturday shift from 6am-12pm. Which leads to a scheduled 43 hours per week with time and a half overtime pay, with the option of working up to 12 hours per day with unlimited overtime.
There is a which which within the warehouse even though you have to pay. There are refrigerators, microwaves, and lockers to keep your lunches in.
If you have one mess up that goes against policy it could mean your job, but you never know which policy is up to date.
Customer Service Assistant (Former Employee) – Mansfield, TX – July 28, 2018
Advancement is usually those who have bachelor degrees Pay raises are not guaranteed with high level performance reviews Management is awful, they need to be better trained to be managers It's not uncommon for the environment to be hostile for working conditions Compensation is low due to its location and competitors Hr is not there for the employees Be sure everything is documented
special events, free lunches for employee appreciation and free gifts from vendors on the sales team, one hour lunch breaks, location
management, Hr, micromanaged work, gossip, massive workloads and unrealistic expectations of entry level employees, rarely get pay increases, only the favorites get promoted
Customer Service Assistant/Data Entry (Former Employee) – Mansfield, TX – July 10, 2018
It is a relaxed and slow paced environment. As Data Entry you get your own cubicle and space to work in. The company isnt very big so they are employee centric offering lots of support and coaching as well as on site gym and minute clinic. The advancement rate it very slow since many people who started w the company are still there. The easiest way to advance is to speak multiple languages. All in all a good company just need to restructure their pay scale.
Relaxed atmosphere and very employee centric
Slow rate of advancement and pay doesn't match cost of living for that area.
Order Puller (Former Employee) – Mansfield, TX – June 14, 2018
Just the racist act and practice in there by the supervisor and his team will go a long way to destroy the image of Mouse Electronics. The management need to be informed through my 2nd statement and weigh it on both side and prevent future conflicts between the said supervisor and other employees.
You start off as a order puller and your job is to come in and log in to their system which then sends you the orders from their systems. You complete one order then go to the next order until your day is complete.