Roles & responsibilities as Team Manager / Relief Team Leadwer & Vendor Manager
Vendor Performance Manager (Former Employee) – Mumbai, India – December 6, 2018
Developed strategic business plans, executing CRM initiatives and undertook measures to fine-tune operational performance.
Develop, implement and continuously review a strategy for delivering an efficient service to the customers.
Develop and maintain a comprehensive training needs analysis system and other records and information that is credible, relevant and effective in analyzing performance and influencing decisions in future plans and strategies for the service.
Formulated Dialer Strategies and responsible for dialer management.
On a day to day basis working as a key role in building functional & operational roadmaps and mapping processes to re-assure business standards from time to time.
Setting up offshore targets and designing various incentive schemes.
Identified training needs to shorten learning curves of employees and develop them for a customer centric culture – Competency based Training Needs analysis
Providing resolutions to Customer complaints and following a TAT of 2-5 days.
Providing inputs to generate competency based performance reports and also contributed towards generating reports for Vendor Client Manager.
Preparing Capacity Planning, Seat Allocation and Roster for the entire project comprising of 100 agents.
Working towards developing the skills of the Agents through intensive training.
Conducting performance appraisals periodically and setting appraisal benchmarks.
Remote Monitoring the Quality of Calls made by the CSO’s and identifying the areas of improvement for the Third party Vendor.
Mentoring and motivatingmore... agents to deliver high performance; catered to developing the skills of the CREs through intensive training.less
The team I was in had a great team bonding. The culture in JPMC is really good. Most of the teams collaborate and work. The process owners and stakeholders are helpful and it really impacts the way we work. The work life balance is equally good. The management was very supportive and considerate of employees.
• Responsible for Enhanced Due diligence reviews of Individual and Non-Individual customers. • Performing the required KYC screenings on customer’s documents, information obtained on the client's as required by global KYC procedures. • Ensuring compliance with AML laws, regulations, guidelines, written procedures; OFAC, CIP, KYC, customer/transaction monitoring. • Effectively conducted AML /KYC formality reports on questionable accounts and transactions.
its the best place to work . i started my career working for JP morgin Chase worked for 4 beautiful years the people working there were sooo very helpful we were always there for each other if given a chance i would love to go back miss work there
Site Reliability Engineer (Current Employee) – Bengaluru, Karnataka – October 21, 2018
They provide you best training and good work place environment. Work culture and management needs a little bit of improvement. Lot of support and appreciation of the work done. Nice place to work for sometime.