Gave good experience and learnt a lot
Senior Process Associate (Former Employee) – Bangalore – October 8, 2018
Handling the queries relating to SmartBuy level 1 team which gets reported through Online Chat, HPSM tool or through e-mail.
Training of new employees about the process, and how to handle calls and help them to learn the process.
Cross trained on SmartBuy Level 1, Internal Order process and ESP (Enterprises Services Procurement), responsibly coordinating with customers/clients, to achieve customer satisfaction.
Appreciated and trusted by the management for interaction with customers and international clients for smooth process operations.
Maintained Accuracy in the process.
Ensuring the Turnaround Time for processing of queries on a daily basis.
Independently handling the processes during the day considering eminence, volume and accuracy.
Achieved teams Customer Satisfaction (CSAT) scores and First Call Resolution (FCR) scores.
I have been awarded as performer of few months in my tenure.