Firstsource Careers Management reviews

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5.0
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Good
Senior Customer Care excutive (Former Employee) –  IndiaSeptember 29, 2019
Good Company to Work and good Employers with Best Managers and facilities. Paid in time
Had to ensure service level agreement is met on a daily basis and at times had to call customers to ensure that they have received the parts of hardware components and routers on a timely manner. Role and job compromised of processing a minimum of up to 40 orders as fast as possible, adhering to time management and reporting. Preparing reports and mentoring and coaching new trainees along with the supporting team. Have gained immense knowledge in logistics and process sharing/ training/mentoring/coaching new trainees.
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5.0
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Stepping Stone
Assistant Manager (Former Employee) –  Vijayawada, Andhra Pradesh, chennaiSeptember 26, 2019
i worked in 24/7 working environment, had good opportunity to grow internally with the company and learning opportunity is huge very approachable management.
I wish if i get opportunity again i love to work in firstsource
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5.0
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Fun and Growth
Assistant Manager Operations (Former Employee) –  Malad, Mumbai, MaharashtraSeptember 23, 2019
Firstsource Pvt Ltd which was initially known as ICICI Onesource is a great place to start a career. Its a BPO. Excellent management and good growth opportunities.
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4.0
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Good career builder
Senior Executive (Former Employee) –  Malad, Mumbai, MaharashtraSeptember 16, 2019
Could be better in terms of career advancements but overall a great place to work at. The management is helpful and the HRs are regularly conducting events for the employees as well.
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1.0
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Pathetic company to work with
Customer Care Executive (Former Employee) –  Vadodara, GujaratSeptember 6, 2019
Served it for over a year and had a negative feeling with them. Neither management, nor the team lead was helping the team mates. Pathetic work culture.
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5.0
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Aewsome management
Team Leader in "First Source Solution Ltd (Former Employee) –  Siliguri, West BengalAugust 22, 2019
Management is awesome.... Friendly working environemnt... I was associated with Firstsource Solutions Ltd 9 years... And I learnt many more and now what I'm only for this organisation.
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4.0
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Good environment to work
Customer Service Associate (CSA) (Former Employee) –  Gift City GandhinagarAugust 10, 2019
Well, I have worked with this company and found better environment to work but if I talk about management then it is little bit good as they don't value your work and don't give promotion.Sometimes, they force workers to work more hours.They don't care about you.
Pros
Good environment to work and fun friday activity.
Cons
Bad management system, Force to work more hours and don't care of workers
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4.0
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Good company
Senior Customer Service Executive (Former Employee) –  Tiruchchirappalli, Tamil NaduJuly 28, 2019
Its very nice to be work here, always management gives importants to need of an employee. But salary and shift timings are negotiable. Also job guarantee is cons.
Pros
Good environment
Cons
Shift and incentives
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5.0
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Understanding Work Place
Asst. Manager - Finance & Accounts (Current Employee) –  Mumbai, MaharashtraJuly 21, 2019
FSL believes India work style.
Senior's will always supportive to achieved your goals through various projects mode.
Management is good about companies prospective understanding.
The hardest part of is lot of manual activities which needs to avoid & transform into monitory level. Which can helps to achieve the target more smoother.
All the end is working atmosphere is very friendly, as there been lots of weekend games & activities so employees can interact with new comers & existing also.
Cons
Manual working style
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5.0
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Nice place to work
Customer Care Executive (Former Employee) –  Chennai, Tamil NaduJuly 12, 2019
Very friendly environment to work , fast growing up to work . Management has to support all employees stable work methods learning lot of things
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4.0
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safe job
Senior Associate - Customer Services (Former Employee) –  Chennai, Tamil NaduJuly 1, 2019
I was working as a senior csa with First Source. It was a non voice domestic process. Not really stressful jobs. But I don't think they really value your hard work. Team leads are not well trained on process. Depended on their team knowledge. Their productivity system for employees should be monitored. Employees with no degree can also become an executive because of poor management.
Pros
non stressful
Cons
partiality
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1.0
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Bad Experience Working.
Customer Service Associate (Former Employee) –  Bangalore Urban, KarnatakaJune 17, 2019
At first liked working with first source but eventually things changed which made me uncomfortable working there.
As far as the management is its bad.
Pros
Seldom Freebies
Cons
Worst Management
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3.0
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Fun working place
Process Executive (Former Employee) –  mumbai maladJune 4, 2019
It was really great working there the working environment was quite good also the best thing was the management as there are very friendly and enjoyable
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5.0
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Productivity and fun at work
Senior Executive (Current Employee) –  ChennaiMay 12, 2019
It's like a family environment
We can learn lots of management activity
We can improve our knowledge by applying internal knowledge based skill set like example (WFM, Six sigma, excel knowledge, presentation skill)
Pros
Na
Cons
Na
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3.0
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Comfortable and fun to work
Customer Care Executive (Former Employee) –  Bangalore Urban, KarnatakaApril 15, 2019
It was nice to work there but due to ill condition i had to leave the job. The people are very welcoming, they are willing to teach the newcomers and policies regarding leaves are not very stringent. Overall lovely place to work.
Pros
Friendly environment
Cons
Lack in employee appraisal and job rotation.
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4.0
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Nice place to work
Senior CSA (Former Employee) –  Mumbai, MaharashtraApril 5, 2019
Firstsource has been a good place to work. Nice atmosphere... The HR and management has been excellent. Your performance is noticed and you get surrender credit.
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5.0
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Client centric
Manager - Delivery Operations (Former Employee) –  Bengaluru, KarnatakaApril 2, 2019
Client first and employees treated like family! Very open culture and non bias approach towards all. Seniors listen and address issues without any delay
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3.0
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very partiality and very very stressfull
sr.custmor service associate (Former Employee) –  Bhubaneswar,OdishaFebruary 22, 2019
Office Management was very poor,
Hr policies also very poor.I am not getting propper justic from the FSL Management after a long 9 years carrier. So I was very insatisfied
Thanku.
Pros
sr Custmerservice associate
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3.0
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Productive Place to work
SENIOR TECHNICAL AND SALES ADVISOR AT SKY TV (Former Employee) –  Bengaluru, KarnatakaJanuary 30, 2019
The experience was okay but it could have been a lot better if the managers and management were good to employees. The salary calculation was very weird and was never explained properly.
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3.0
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Productive
Senior customer service executive (international) (Former Employee) –  Bangalore Urban, KarnatakaJanuary 28, 2019
Easy to learn and accessible processes. Hardest part of the job is the lack of transparency in certain situations. The work culture may be stressful at times however depends on how well you balance it.
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Overall rating

3.5
Based on 2,202 reviews
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3.3Work/Life Balance
3.1Salary/Benefits
3.2Job Security/Advancement
3.2Management
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