Concentrix as Senior Technical Specialist (Current Employee) – Pune Maharastra india – December 14, 2018
Really is good experience working with dell learned lot about technical knowledge and deploy the knowledge. handle the team with all type of technical query. working environment really awesome . Make everyone willing to continue the job.
Really interesting job, However some certain situations handling difficult with irate customer.
Out of Box issue research and identify. Resolve the issue that time customer appreciation really feel happy and enjoyable.
Good experience with Dell now it's NTT data and very productive and we have lots of fun . Good facility they providing. Best complete CPC and join as medical coder at Dell gives bright future. They values our experience and way of working, knowledge. If we perform good we get next position early.
They have good medical room, bunker room, gym, transport
Associate Delivery Specialist II (Former Employee) – Bangalore – December 29, 2018
It has been a great journey with DELLEMC. Loved to be a part of such an amazing company with strong culture, employee satisfaction. Learned lot of technical stuff and did certifications which helped a lot.
Technical Support Executive (Former Employee) – Gurgaon, Haryana – February 12, 2019
It was a Voice Based Process. Primarily a Technical Support to Clients over phone. But later the Sales was added with mandatory minimum sales you need to do Per Day because of which your shift may be impacted. Left it for good
Client Technical Support Associate (Former Employee) – Bangalore, KARNATAKA, IN – December 9, 2018
• Providing support to Canadian Home users for all models of Dell laptops and Desktop • Troubleshooting Hardware, Networking, Operating system, Dell shipped software’s and third party software’s related queries of Client. • Probing and using remote tools and diagnostic software to identify all types of hardware or software issues, Providing on call resolution or arranging for an onsite tech or depot service as per the warranty of the system. • Ensuring First Call Resolution, else taking ownership of the case and follow up’s with the customer until a satisfactory resolution has been provided. • Guiding the customers to Install, Upgrade, Reseat and Replace Hardware components for both laptop’s and desktops. • Taking Remote Control of customer’s computers to troubleshoot issues with Microsoft Office 2007 & 2010 suites, Troubleshooting & Configuring Outlook 2007 & 2010 for new customers and also liaising with Microsoft Technical Support for more complex issues. • Configuring & Troubleshooting issues with MacAfee Antivirus and Internet Security suites and also liaising with MacAfee Technical Support for more complex issues.