Dell Technologies
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Dell Technologies Employee Reviews for Senior Technical Support

Job Title
Senior Technical Support63 reviews
Location
India63 reviews
Found 63 reviews matching the search
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5.0
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Productive and Satisfactory Workplace
My entire journey of work of two years in Dell International Business Pvt Ltd had been extremely satisfactory and have gained lot of industry knowledge, analytical and social skills that is necessary to work effectively to add value to my career as well as to the company at the same time.
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4.0
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Good place to work for
Good place to work for.

No pressure if doing the job as per routine.


Good support from management.


Workplace is quiet friendly be it colleagues or even higher authorities
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5.0
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Nice and fun place to work
Extremely helpful environment
Get to learn a lot about new technologies in terms of laptop

Provided with ample amount of training to get you going on production floor
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5.0
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Very good
Best company to work for. Very good colleagues and managers. Good work culture and very less work pressure. Social and fun activities are great.overall experience is good.
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4.0
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productive , fun place to work
was able to learn a lot of technical things , learnt how to coach and provide feedback to the agents, great work culture , transparency in it , a great place to work.
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5.0
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One of the best places to work with ample opportunities for all
It has a vast variety of opportunities in every field of study and with a very diverse culture. Being a global company, the policies and management style is also very global and employee friendly.
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4.0
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Professionalism
Good place to work, salary is on a lower side as per industry standards, Perks can be earned as per your capability.

Facilities are available round the clock and we would love the work environment.
Pros
Good place to work, salary is on a lower side as per industry standards, Perks can be earned as per your capability.
Cons
Not many
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5.0
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work culture is very good
Helps you to maintain Balance between work life and personal life. and Good salary with job security and market exposure .

Management at Dell Gurgaon India Site is very helpful.

Lot of opportunities for people with work experience and also Beginners. Easy Training programs keeps you updated with current Market Programs.
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4.0
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No work life balance
The shifts are 24/7 so you have to be ready to work at any time of the day or night. During complete night shifts, we have to struggle for good quality food. Don't expect lateral movements.
Pros
Salary
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5.0
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Productive
Dell has given me a break in my career. The growth opportunities at Dell is more feasible though we need to be efficient enough. Dell was a best platform to work on.
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3.0
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What you have learned
I have learned Flexibility and was later on very helpful in my career. Client handling was something that I have learned here in Dell.This was also very much helpful.
Pros
Flexibility, Client handling skills
Cons
Shifts
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5.0
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Lot of Learning and friendly environment
Dell is a very nice place to learn both technical and customer care skills . The people at Dell are very friendly and ready to help anytime . the management is very helpfull
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5.0
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Management
The management is great out there. It is great to work there. I enjoyed working there.good memories. Many People can join there to have a great future and boost to career
Pros
good leaders
Cons
nothing
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5.0
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Productive and fun working place
I have been working with Dell from January-2016, i had a very good time working with dell, however recently i got married hence unable to manage night shift
Pros
Free Lunches
Cons
Login Hours
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5.0
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A great place to work
Taught me more about handling pressure. Made me aware about IT. Learned a lot but at the same time there was fun at work. Was able to grow along with the company.
Pros
Lots of fun at work
Cons
Not that I remember
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4.0
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all good at dell
Dell is a great company to work with. Ethics and work culture are quite strong and motivated one to be active at work. Dell is a great paymaster and has all facilities in campus
Pros
good transport
Cons
none
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3.0
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Technical Support associate
Customer support over the phone.
Outsourced process, I was employed with Wipro Spectramind.

QA gave you a hard time and acted "know-it-all", though they were afraid of taking calls themselves.

Pay was extremely low.

Canteen was small and food was awful
Pros
none
Cons
long hours, inhuman working conditions
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3.0
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Best company for freshers
Good company to work with, get to learn new things everyday. Managers are very cooperative. Understand your needs and help you grow in your carrier. Do not feel the pressure of work as you have fun while working.
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4.0
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great place to work and learn
got to learn about dell computers topology, work culture and sales skills. a great place to work with, great management, lots of opportunity to learn and grow, but sometimes few managers ruin everything by their own insecurities.
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3.0
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Dell international services
No transparency in climbing up the ladder and reviews related to hike not explained.

Forcefully have to work beyond login hours


Positives


Knowledge enhancement and great work culture.
Pros
Flexibility
Cons
Long work hours and need to stretch beyond login time
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5.0
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College out of college
This was my first playground where I realised no more school or college days in store for me. Team was like family and manager was like an elder sister. Everything that I am today is because of my base. And my base is in those 4 letters HSBC.
Pros
Everything
Cons
Nothing
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Overall rating
4.0
Based on 10,515 reviews
5
3,920
4
3,847
3
1,959
2
448
1
341
Ratings by category
3.9
Work/Life Balance
3.8
Salary/Benefits
3.5
Job Security/Advancement
3.6
Management
3.8
Culture