Dell Careers and Employment

What is it like to work at Dell?

3.9Work/Life Balance
3.8Salary/Benefits
3.4Job Security/Advancement
3.6Management
3.8Culture
5.0
Good place to work
Written by Client Technical Support Associate (Former Employee) from Bangalore, KARNATAKA, IN on December 9, 2018
• Providing support to Canadian Home users for all models of Dell laptops and Desktop
• Troubleshooting Hardware, Networking, Operating system, Dell shipped software’s and third party software’s related queries of Client.
• Probing and using remote tools and diagnostic software to identify all types of hardware or software issues, Providing on call - more... resolution or arranging for an onsite tech or depot service as per the warranty of the system.
• Ensuring First Call Resolution, else taking ownership of the case and follow up’s with the customer until a satisfactory resolution has been provide ... - less
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