Delivery.com Employee Reviews

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3.0
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Great mid-sized firm to work at
Front End Developer (Former Employee) –  New York, NYNovember 21, 2018
Overall Delivery.com is a great place to work with a mid-sized team of hard working engineers.

The culture when I worked there was more like a startup vibe. The work was intense and many hours were required.
Pros
Great opportunities to learn in a fast-paced environment
Cons
Huge amount of work requiring staying after hours
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4.0
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easy work, fast paste
Receptionist/ Office Assistant (Former Employee) –  New York, NYJuly 26, 2018
It was an easy job but very little room for advancement and growth and they had mostly temps not full time employees small company and no benefits. most of the employees were o,k. to work with
Pros
easy work environment for job functions
Cons
no benefits and low pay
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2.0
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poor
CUSTOMER SERVICE REP (Former Employee) –  New York, NYJune 11, 2018
they try to make you think they are cool and understanding but everyone talks behind each others back and are cut throat. Supervisors have no knowledge of what they are doing and leave all the work for the night shift. The morning shift which consists of the higher up and long time older employees are treated better than the night shift which consist of mainly minorities.
Pros
monthly credit.
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2.0
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this is an ok option for temporary work
Customer Service Representative (Former Employee) –  New York, NYMarch 7, 2018
This is not a long term option for work. The pay is minimal compared to the work load. There is no room for advancement and people have worked there for multiple years as temps to never be hired on to the company. The work environment is very relaxed but the job itself can be stressful as in any call center. You start by taking calls and emails and then they will add zendesk tickets, laundry and chat all while never offering a raise. They almost never hire people for the day shift so be prepared to work nights and weekends are mandatory.
Pros
delivery.com credits
Cons
no benefits and low pay
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1.0
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Business Analyst
Business Analyst (Former Employee) –  Metuchen, NJDecember 13, 2017
Client was constantly adding works without extending deadlines.
Always buckled at finishing UAT's.

Added new features and asked for changes at the last moment.
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4.0
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Fun place.
Customer Service Rep (Former Employee) –  New York, NYAugust 31, 2017
We were allowed to order lunch from vendors and would be paid for by the company on some occasions. The assignment was performance based with your performance being evaluated on how many issues you are able to resolve, the amount of calls made and answered,
Pros
Free lunch
Cons
Working until 3am, then taking the subway home .
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1.0
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No promise
Customer Service Representative (Former Employee) –  New York, NYNovember 3, 2016
Initially upon employment, it appears that this company is a great entity to work for as they have the "startup appeal" and the look of a close knit community. But then you start to notice that is always on the phones (even during the hands on meetings) and you begin to wonder why certain promises do not add up.

The customer service department is managed poorly. You are informed that this is temp to perm and that "you can become perm" within 3 months. Very untrue. You will not become permanent unless you are then for nearly 1 1/2 to 2 years. And after earning 24k a year for that long of a period, it can be frustrating dealing with empty promises, no medical benefits, no change of schedule, manadatory work on holidays, overtime only when you are needed, being trained by whomever is chosen to train you at that time (and that said person can be possibly fired at any given point) being cursed out daily by customers for issue that you cannot control, *never* receiving a review of your performances to understand where you are, managers who *appear* to be on your side then trash you in meetings (that you are never apart of). The company implemented a "customer service rep of the month" incentive program and the managers cannot provide information what a person can do to qualify for it.

Sadly, the manager of the day shift was quoted of saying "The reason that the reps are treated in such manner is because if they were better workers...they would not be working here."
Pros
Every month you are given credit to purchase great expensive local fast food
Cons
Working here.
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3.0
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Typical day
Account Manager (Current Employee) –  New York, NYOctober 13, 2015
Contact merchants about their active/new accounts.Discuss opportunities to boost sales by trying to sell different products.
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5.0
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Front Office Manger
Customer Service Representative (Former Employee) –  New York, NYFebruary 23, 2015
Coordinate work schedules 6+ employees for all shifts
Analyzed operational and management reports
Managed housing application and evaluation process
Coordinating work schedules.
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3.0
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co- worker talented
Electronics hardware QA tester, dir (Current Employee) –  nyJanuary 30, 2015
very talented team- management needed to utilize and cultivate those skills and use them to build an empire. Company needed senior advisers but let lower management drive even though they lacked the experience and or time on the job.
Pros
talented co-workers
Cons
decisions made by lower mgt was not always on target
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3.0
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chaotic work atmosphere
Customer Service Representative (Current Employee) –  Manhattan, NYJanuary 25, 2015
Systems do not work effectively. Hours are long and no chance to change your hours
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4.0
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Productive and relaxing environment
Customer Service (Current Employee) –  New York, NYDecember 25, 2014
Great comfortable start up company with decent management.
Learned a great deal about customer service, and website management.
Pros
Free lunches, laid back atmosphere
Cons
Compensation on the low side
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5.0
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Relaxing comfortable job
Data Entry Rep (Former Employee) –  New York, NYMay 10, 2014
I was able to do this job at home, which was a big deal for me. If I could find something as good as this I would definitely jump at it. Working at my own pace on my own time was very relieving and beneficial to my family. The hardest part of this job was the discipline needed to get your work done properly and on time each week. Putting it off to the last minute wasn't an option, nor would it have been a good idea for anyone.
Pros
Saved so much without transportation and outside lunch.
Cons
I worked with this company through a temp agency and was done quickly
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1.0
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n/a
Installation Specialist (Former Employee) –  n/aJuly 13, 2013
A typical day is confusion on where you are suppose to be and what you are suppose to be doing.
I learned a few trades; such as Fine Arts Specialist, Personal Spaces, certified "Bobtail" truck driver, and many other tricks of the trade.
Management in the office was horrible. There was no real HR to go to if you felt harassed. If you actually found someone to talk with about how you felt they would either send you to some one else or say they will handle it but then do nothing to solve or fix the situation. They didn't really reward you for working hard.
Most of the co-workers were great. Many of them were team players. There were a few who should not be working there but that's up to management. If even if you notify management of a "problem" co-worker nothing is done about it. The hardest part was what the company calls MTO which stands for Mandatory Time Off. Translates to if they can't find work, ie. moves or deliveries, you don't get to work. For example: If Friday was a holiday but they asked a few to volunteer to work on that Friday and you were one of those few who did, then to "balance" payroll they would give you an MTO the following Monday. Which doesn't make any sense since the whole point of volunteering for extra work is to make extra hours, not to end up making a regular 40 hours.
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4.0
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Qa Engineer
Quality Assurance Analyst (Former Employee) –  New YOrkJuly 8, 2013
Great nourishing enviornment to hone your QA skills. Customer Experience very interactive, to understand and triage defects accordingly.
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4.0
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Great Place to Work!
Customer Service Representative (Current Employee) –  New York, NYDecember 13, 2012
The most enjoyable part of my day is when a customer feels that I've helped make their day a little brighter
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2.0
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Great Product, Management Unorganized + Very Big Ego's
New York, NY (Former Employee) –  Customer Service RepNovember 4, 2011
Til this day I am grateful for the job, because it allowed me to further expand my management skills and also learn how to handle difficult customers on the phone. It also allowed me the chance to practice my writing (when writing to customers).

Overall the place is very unorganized and there are too many with ego's that will always prevent the business from moving forward. The executives only care about profit instead of improving their site to provide a quality service. There were many complaints + glitches yet all they would worry about is gaining new customers & promotion. A lot of employees come from Temp Agencies, that is why the employee turn around is so high, if hired on staff, the benefits are decent, a bit pricey.

Overall the place will allow you to progress personally (Customer Service, Writing, etc.) but too much worrying about job security while not providing the best Customer Service because nothing is being done to improve it.
Pros
free lunch once a week
Cons
constant fear of being fired, difficult to advance or get raise, no quality control, low employee moral
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Overall rating

3.1
Based on 18 reviews
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2.8Work/Life Balance
2.4Salary/Benefits
2.0Job Security/Advancement
2.5Management
2.8Culture