Initially upon employment, it appears that this company is a great entity to work for as they have the "startup appeal" and the look of a close knit community. But then you start to notice that is always on the phones (even during the hands on meetings) and you begin to wonder why certain promises do not add up.
The customer service department is managed poorly. You are informed that this is temp to perm and that "you can become perm" within 3 months. Very untrue. You will not become permanent unless you are then for nearly 1 1/2 to 2 years. And after earning 24k a year for that long of a period, it can be frustrating dealing with empty promises, no medical benefits, no change of schedule, manadatory work on holidays, overtime only when you are needed, being trained by whomever is chosen to train you at that time (and that said person can be possibly fired at any given point) being cursed out daily by customers for issue that you cannot control, *never* receiving a review of your performances to understand where you are, managers who *appear* to be on your side then trash you in meetings (that you are never apart of). The company implemented a "customer service rep of the month" incentive program and the managers cannot provide information what a person can do to qualify for it.
Sadly, the manager of the day shift was quoted of saying "The reason that the reps are treated in such manner is because if they were better workers...they would not be working here."
Every month you are given credit to purchase great expensive local fast food