officer payment customer relation
. managing operational activities on bank branch counter
. servicing customer for their requirements, queries
• Currently working as Project Leader on Grid base CTS installation & implementation project. Co-coordinating with NPCI-CTS Vendor for proper installation with help of IT support. Training other branch operations staff for CTS process and ensuring their smooth functioning.
• Managing the entire clearing operations at service branch level and ensuring error free transactions.
• Maintaining & reconciling all suspense ac at branch level and report to central reconciliation team.
• Co ordination with RBI for new circulars and necessary process improvement in audit prospective.
• Ensuring BAU is getting processed as per defined CSA.
• Co ordinate with IT support team for necessary changes & improvements in Core Banking solution.
• Suggest branch ops head & management requires process improvements.
• Support function for branch for daily activities.
• Customer services at branch counter for their regular transaction processing.