It was a small team, we worked with a sense of purpose and camaraderie. One of the main challenges was the branch network, we had only eight branches in India at that time (2013-14), and only one in eastern India. It was fun convincing clients to start banking with us irrespective of the absence of a big network of branches and ATMs. As a result each and every client we acquired was served with utmost care, professionalism and empathy. The most satisfying part was when an existing client expressed satisfaction with us and further gave us some good references among his/her colleagues and friends. Word of mouth was our biggest and only advertisement, at that time DBS India had not yet started advertising in print or television. And the most challenging part was striking balance between new time spent on acquisitions and serving existing clients and keeping them happy.
I learned international trade finance, particularly dealing with documentary credit, facilitating export receipts and import payments. As it was a small team , the Management was quite accessible and could be approached for support, with queries and the occasional suggestions.
Local Conveyance reimbursement, house rent allowance, weekday offs