Convergys Employee Reviews

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Employee Friendly
Technical Support Engineer (Former Employee) –  Bengaluru, KarnatakaOctober 11, 2018
- Troubleshooting files using Oracle coding.
- Good Management
- Transport Facility available.
- Good workplace culture.
- learnt working with Oracle.
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Awesome place to work good cafes and cleanliness of company
CSA (Customer Service Associate) (Former Employee) –  Gurgaon, HaryanaOctober 7, 2018
It was fun with lot of work.Awesome place to work good cafes and cleanliness of company.Cab facility is good. Security of employees is rewardable. Job training increases comm skills
Pros
Free lunches
Cons
Long hours
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Nice place to work
Sr. Customer Care Executive (Former Employee) –  Pune, MaharashtraSeptember 22, 2018
Spent almost 6 years now in this company. Love working here and will continue to work if i get good opportunity in future. The people management is very nice. It makes you feel working in a happy and secured environment.
Pros
Transport is awesome.
Cons
Nope
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Great Workplace
Operations Manager (Current Employee) –  Mumbai, MaharashtraSeptember 18, 2018
Every day there is something new to learn.
Good staff & management.
Employee engagement activities are quite regular
Friendly support staff
Decent benefits & perks.
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Great company to work
Technical Support Associate (Former Employee) –  Bengaluru, KarnatakaSeptember 16, 2018
I worked in convergys for AT&T process which is US based. I found the work atmosphere extremely cool and celebrating. The floor was always full of Fun activities as well as mass work production simultaneously. It is so far the best work culture I have witnessed.
Pros
Cafeteria
Cons
Restrictions
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Sky is the Limit
Sr. Manager, Call Quality (Former Employee) –  New Delhi, IndiaSeptember 14, 2018
Sky is the limit in this organization. I got 4 promotions in 13 years and 2 lateral moves. The organization keeps the customer first and operates from there. Salary corrections happen automatically every year in addition to appraisals.
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Great
Quality Analyst (Former Employee) –  Gurgaon, HaryanaSeptember 8, 2018
Loved working there and learning was great. Managment took good care of there employee. We get good chance to enhance our knowledge by time to time training sesions.
Pros
Na
Cons
Na
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Beginner
Sr. Technical Support Officer (Former Employee) –  Noida, Uttar PradeshSeptember 3, 2018
Started as a TSO became certified SME, as a start up this organization is a good to work with, It enhances your basic corporate skills and make you ready to take on the world
Pros
Good food
Cons
rotational shift
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A very positive working environment.
Technical Support Associate (Former Employee) –  Bangalore Urban, KarnatakaAugust 29, 2018
For a fresher who wants to start their career in a customer Service sector industry, Convergys is the best place to start. The company has very strong work ethics, very supportive colleagues, they care about their employees, they organize periodic Rewards and Recognition events and the atmosphere is very professional. It is a solid place to build your career.
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Place to learn nuances and plan career change
Bilingual Quality advisor (Current Employee) –  Bangalore Urban, KarnatakaAugust 25, 2018
We all need money, so this is the place, to plan for career change while earning. You learn the nuances of working and dealing with management. With respect to growth, the salary is capped at all levels, so enquire an employee before joining.j
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It was a great learning experience
Senior Client Support Associate (Former Employee) –  IndiaAugust 16, 2018
At convergys I worked for AT&T which one of the largest telecommunications company in the USA, I provided support for Fiber Internet bundle package which included VoIP and Internet TV along with fiber internet.
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Fun with co workers
Sr. Technical Support Officer (Former Employee) –  IndiaAugust 15, 2018
Got opportunity to cater my technical assistance to Australian customers.
It was rotating shift job with mostly graveyard shifts, high pressure work profile but still I have worked in this organization for more then 5 plus years because of the co workers.
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Fantastic Work enviornment
Universal Trainer (Former Employee) –  IndiaAugust 13, 2018
Awesome work force, they have been market leaders in customer service. Had a great learning experience. The over all organization is pretty structured and organized.
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it was good
Sales Representative (Former Employee) –  HaryanaAugust 12, 2018
it was a good experience i learnt a lot. it was my first job and the management was friendly and helped me so much to get through from the daily obstacles and helped me to learn the sales tacts
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Not a great place to work because of typical BPO culture
Senior Tech Support Engineer - MS Platform Support (Former Employee) –  Pune, MaharashtraAugust 10, 2018
Although great security in terms of job, the work culture is frustrating. Employees do not have enough respect for woman. It pays you enough in terms of allowance and performance.
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Not so good place to work
Sr. Technical Support Associate (Former Employee) –  Thane, MaharashtraAugust 9, 2018
Restriction on every activity, gives a feeling of prisoner in a jail. Working hours are odd, and transportation provided by company is not at par with industry standards. Management just overlooks the issues reported by agents, and gives false promises every year.
Pros
Salary is on time
Cons
lots of restriction, hardly get approved leave.
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Good place to work.
Technical Support Associate (Former Employee) –  Pune, MaharashtraAugust 5, 2018
It is good place to work, Staff is supportive,Curricular activities,Appropriate Training regarding new challenges .Team leader lead in a good way. The training regarding the job is awesome.
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Good place to work
Customer Service Delivery (CSD) (Current Employee) –  Bangalore City, KarnatakaJuly 21, 2018
Good place to work
and nice transport facility
over all interesting place to work.
Management is good
Good friendly environment
Office premises inside the city limit
Pros
Na
Cons
Na
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Competitive yet a fun place to work.
QUALITY ADVISOR (Former Employee) –  Bengaluru, KarnatakaJuly 18, 2018
Convergys had a lovely working atmosphere. Everyday ur welcomed with beautiful smiles and motivated to achieve your target. Fun activities were included to cheer the employees.
Pros
Paid leave
Cons
No free lunch
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BPO operations in pressure environment.
Technical Support Officer (Former Employee) –  Gurgaon, HaryanaJuly 8, 2018
Though a very well known name in BPO industry but it is bit difficult with work life balance. BPO operations in pressure environment. Job security under BPO operations is bit risky as client data security policy is strict.
Pros
Salary on time
Cons
Pressure environment
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Overall rating

3.5
Based on 15,106 reviews
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3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
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