A Decent Place to work with great management
Customer Support Escalation Engineer (Former Employee) – Gurgaon, India – December 1, 2017
I am very satisfied that I joined this company. The job that I did was a thankless job wherein I have to work with a lot of customers on phone and on email and troubleshoot their problem related the Microsoft Office or Windows. I was an escalation engineer and customer most likely were irate and used to yell on us.
We have to keep our calm and apologize even if we did not make any mistake, this job taught me how to say patient. I generally think one should at least do customer handling for once in their entire career. But, the most enjoyable part of my job was that even if the customer was not happy of we had to talk them out solve their problem, and mostly we did that.