Learnt about process and procedures very nicely and in depth. Could get appraisal or promotion thrice in 2 years. One of a great company to work with. Benefits and motivates employee often with increment bonus and rewards.
Voice and Non Voice Process for Technical Support as well as Customer Service for US and Canadian and Australia. 9 Hours Shift with 1 hour break which is divided into 3. Fun Loving Job and Tough as well. Good People and trainers.
Very good company to work with
Really good HRM
Salary is kinda low, help us reach our expectations because the salary you guys pay is not enough for an individual to survive in Gurgaon
Advice to Management
Try to raise salary
I worked in convergys for AT&T process which is US based. I found the work atmosphere extremely cool and celebrating. The floor was always full of Fun activities as well as mass work production simultaneously. It is so far the best work culture I have witnessed.
Lots of love for this company when Microsoft is attached to the company, great place to work , great trainers and managers. Lots of things to learn from , good HR team and the technical training team is excellent.
For a fresher who wants to start their career in a customer Service sector industry, Convergys is the best place to start. The company has very strong work ethics, very supportive colleagues, they care about their employees, they organize periodic Rewards and Recognition events and the atmosphere is very professional. It is a solid place to build your career.
Though a very well known name in BPO industry but it is bit difficult with work life balance. BPO operations in pressure environment. Job security under BPO operations is bit risky as client data security policy is strict.