Experience With Citrix
Typical Day Work-
As a Lead, Responsibility for Red Account, Escalated Cases, Cases progress, Check on the aged cases of Engineer.
Work closely with Escalation Team - XenMobile
What I've Learned -
With Citrix, i've been working for 3 years now and worked on various products, like Netscaler Gateway, Storefront, Webinterface, XenMobile, that has made me an expert in Troubleshooting Citrix Product and can provide support to end to end architecture.
Mangers posses strong work ethics and have been a great inspiration to work with them.
Hardest Part of Job:
Keep your self updated with all the latest version behavior, product bugs
Most Enjoyable Part of Job:
Troubleshooting various different issue, learning and assisting other colleagues, Finding new issue and resolving them - thinking out of the box - Assisting team.
Working Environment, Facility of food and beverages - on house. Transport facility.