Good place to work and learn. Also the HR are supporting. Manager are good if you deliver and also good on personal ground. Also office premises is good and housekeeping and security staff are very nice
The salary paid is really worse than any small company. Even though a person has any number of years of experience, the salary is only 17000. They have to change that or else the attrition will be too high. There was problem from cab to cafeteria and the management never listened to the employees, i would never recommend this company as it is not at all employee friendly.
They work for their employees, they think for betterment. Not just grill their employees, strictness is in every organisation. One will feel of working in corporate not in fish market, a company with proper management and set process.
It was very nice working with capita. People in capita were really very helpful and supportive. I believe capita is only company which provides training to the new joiners in a very fruitful way as there is dedicated expert team. They ensure people have thorough knowledge of everything before they hit the floor. Best company to work
Comes with lot of challenges and responsibilities as your team performance is your priority and responsibility. Keep a close tab on team performances on various parameters:
Efficiency – is met as per the process SLA.
Quality – needs to be met at least as per the required process.
Performance matrix – Apart from the quality and efficiency is the person is good at team work, providing customer service, giving quality performance, takes part in team activities, meeting, provides inputs, gives ideas.
Working with PIP Performers – we have bottom performers, need to provide assistance to the user, check his performance, buddy up with the user, need to take product test, see that it is skill or will issue with the user and accordingly conclude.
Training requirements – check trainings for new joiners; provide trainings as per process requirements – co-ordinate with trainers for up skilling.
Conference calls with Clients – Exchange views, products any changes or any updates and share the same with the team. Share with them the team progress on quality and efficiency, the performance matrix, the errors if any. Plans to reduce the errors, any training requirements, leave plans, the backups on the team absenteeism. Discussing their requirements and needs. Identify operational issues and devised goals and plans to address them. Assign tasks to individuals and departments. Divide tasks appropriately according to departments. Monitor progress within each department toward goal attainment utilizing measurable data in spreadsheet applications. Conducted analysis of progressmore... and held monthly meetings regarding goals and tasks. Conduct monthly MBR with the team to share the business progress. Monthly meetings with the Senior management to share the team performance matrix.less
Got to learn about alot about new things, it was a wonderful experience. The working team , specially the HR team and facilities team serves as a great support system. And the company is filled with opportunities and the company hires enough work force to complete thier work so the work is not that hectic as well.