Booking.com Employee Reviews

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1.0
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terrible
Customer Service Specialist (Current Employee) –  London, Greater LondonDecember 9, 2019
management are a joke and if you sleep with them you will get far
most take drugs to get by
Money is okay but you will need to work late or weekends and have no life
People care way to much about friendship rather then actually working
Free food but no salt or seasoning because everyone is a VEGAN!
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5.0
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Best place I have ever worked
Customer Service Manager (Current Employee) –  FranceDecember 6, 2019
Best place I have ever worked, great management team, lots of self development and training. Great atmosphere lots of perks and good work life balance
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3.0
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Avis mitigé
Conseillère en service client (Former Employee) –  Tourcoing (59)December 6, 2019
Bonne ambiance avec les collègues de différentes cultures
Horaires de nuit parfois et le week end et jours fériés

Évolution en interne assez difficile

Management: ça dépend sur qui on tombe. J’ai eu de bons comme de moins bons managers qui mettent la pression sur la performance plutôt que sur la qualité
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4.0
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Good benefits and office.
Customer Service Specialist (Current Employee) –  Toronto, ONDecember 3, 2019
Booking.com is a really nice company to work in. But the call center office can be a little stressful due to the role.

The only negative point is that they don`t have sick days, so if you get sick and need a day or more off, this will be discounted from your PTO.
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4.0
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Great Place
Customer Service Representative (Former Employee) –  Kentwood, MIDecember 3, 2019
Booking was a really excellent place to work. They're always doing things for their employees and the benefits are outstanding. I would recommend starting a career there.
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5.0
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Great place to work
Customer Service Representative (Former Employee) –  Grand Rapids, MIDecember 2, 2019
Great place to wokr, people really care for you, room to advance. Over time is available every summer since its a peak season and its amazing, over great experience.
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5.0
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Great modern company
CSG Specialist (Former Employee) –  Vilnius, LithuaniaDecember 1, 2019
As customer service role position goes, Booking.com offers really up to date approach and feel.
Company provides great work environment; awesome tools, modern office space with relaxation areas, snack-bars and playrooms.
The only drawback, is continuous push to achieve high and higher stats, which may often lead to stress levels going significantly up.
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5.0
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ambiente lavorativo perfetto
Customer Care Specialist presso Majorel Italia (Current Employee) –  Milano, LombardiaNovember 30, 2019
Mi sono trovata a mio agio sin dal primo giorno; domina un'atmosfera distesa e collaborativa
Pros
buoni pasto, promozioni, regali aziendali
Cons
poche pause
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1.0
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A joke plus CSMs are clueless
Customer Service Specialist (Current Employee) –  Orlando, FLNovember 22, 2019
Booking.com has been going downhill at a fast pace and managers do not care. You are a number to them. Once you get on their black list, there’s no coming back plus favoritism is ramped.

CSM’s violate code of conduct but then they fire employees for doing less.

Don’t waste your time
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5.0
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Fun Job
CSG (Current Employee) –  Mesa, AZNovember 21, 2019
A great place to work. Great leaders. Fun people. This place has a lot to offer and if you do what you need to do there are many areas of opportunity.
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5.0
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ambiente stimolante
Receptionist Bed & Breakfast (Former Employee) –  35123 PadovaNovember 19, 2019
ambiente stimolante e dinamico. Possibilità di trasferimento
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4.0
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Not bad starting point
Customer Service Executive (Former Employee) –  東京都November 15, 2019
I was hired and relocated by the company to move to Japan in 2017. They provided all the packages for moving including one-way flight, accommodation for a month. I had to find another job soon because they opened another office in Seoul. But generally, the work environment is relaxing.
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5.0
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Καλή εταιρεία δύσκολοι πελάτες..
CSP ( Booking.com partner support) (Former Employee) –  ΑθήναNovember 14, 2019
Πολύ καλή εταιρεία.Δεν υπήρχε αρκετή εκπαίδευση για τον χώρο εργασίας..βγαίνουν στη παραγωγή πολύ γρήγορα.
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2.0
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Lots of great people, who love to babysit you
Partner Specialist (Former Employee) –  Bellevue, WANovember 13, 2019
pros: you will meet some great people and forge amazing relationships

cons: the company will drive you crazy with micromanagment and stress to meet ever changing and contradictory goals and performance levels.
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1.0
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dont work here
costumer service (Former Employee) –  orlando, flNovember 10, 2019
terrible place and experience
numbers is what they care about
poor management and nothing is aligned
there is a lot of favoritism as well
i had an incident where i had a meeting with a manager and when she sent me the recap of our meeting, she switched everything around and added her boss too lol
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5.0
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Good Place to Work
Service Assistant (Former Employee) –  London, Greater LondonNovember 9, 2019
Booking.com is a fun and easy going place to work. The people are friendly and supportive and there is loads of room for development. Loads of different teams means its not hard to find your ideal role.
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4.0
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Great Culture
Office Manager (Former Employee) –  Orlando, FLNovember 5, 2019
Booking.com not only had one of the best workplace cultures but they also have very supportive management. Day to day as an Office manager is very focused on ensuring everyone enjoys where they work.
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2.0
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Lack of Competency and Professionalism
Customer Service Partner Specialist (Current Employee) –  LondonNovember 4, 2019
The job culture at Booking.com is disappointing, the company mentions the wellbeing of their employees as one of their values but doesn't . The management is not objective and impartial, which shows a huge lack of competency and professionalism. There are flexible shift patterns which is positive, however, the job is overwhelming and the company is too KPI's driven. Definitely a temporary job nothing else.
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4.0
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Best .com company in Netherlands
Financial Systems Manager (Current Employee) –  Gemeente AmsterdamNovember 1, 2019
The company with a great culture and amazing office location. Company's formula is really means something for the management.

Just best .com company in Netherlands
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2.0
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Not recommended
Customer Service Executive (Former Employee) –  CambridgeOctober 30, 2019
Stressful job of robotic nature, very fast pacing. Back stabing colleguess and low job culture in general resembkingvavray race where everyone bwants to show off. The KPI's are high and it often feels like you have someone observing you if you show some time to customer over the phone. A lot of complaints handling for Customer Service Agents - they could do with a complaints department. People call in asking for money as if it was Samaritans centre!
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Overall rating

3.8
Based on 663 reviews
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3.6Work/Life Balance
3.7Salary/Benefits
3.3Job Security/Advancement
3.2Management
3.8Culture