Creating world class product is Apple's forte'. However recently it seems that instead of an overall quality experience the focus shift has been to beat competition to the table at the cost of "right first time" customer quality experience. This filters back to the support teams dealing with the problems and specifically the dissatisfied customers.
The documented support handling requirements are abundant, extremely strict and detailed. Every aspect of action and communication, down to specific words used or action performed is closely monitored, evaluated and scored. The rules are applied rigorously with not much latitude for individuality and couched in such a way that makes dismissal legally easy and at the discretion of management.
It is therefore extremely high stress, not due to disgruntled customers; Rather for the knowledge of being constantly monitored and judged as described above. All too often management's people-skills are seriously lacking and bad being quite disrespecting, demeaning and belittling (one wonders how they ever handled customers).
So if you like high stress, being taken to task in a demeaning, belittling way when you have tried hard but failed to meet the highest expectations; where the salary does not fit the stress scale; then this is the place for you.
I must however end of on a positive. The staff benefits: product discounts, medical insurance, fitness allowance are great.