Customer Service Manager - Health , Opening at Imphal , Silchar , Orissa
ICICI Lombard General Insurance Company Limited - Bhubaneshwar, Orissa

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This mail is from ICICI Lombard General Insurance Company Ltd... We are a leader in the general insurance industry.
We would like to invite your application for Customer Service Manager in our organizations.

  • Job description:
  • Networking of Hospitals including identification, assessment and empanelment of hospitals.
  • Negotiation of tariff schedule, discounts with the hospitals.
  • Checking on performance criterion for hospitals, Surprise visits to the hospitals for audit.
  • Monitoring the activity of providers to ensure that hygiene is maintained in processes.
  • MIS preparation, analysis, reviews of providers.
  • Payment reconciliations, outstanding reviews and monitoring of payments to the Providers.
  • Visit to beneficiaries & stake holders for claims, service & process audit.
Competencies & Accountabilities:
  • Ability to constantly generate ideas to implement the process
  • Good analytical ability to evaluate the profit & loss through audits
  • Always proactive towards business needs
  • Drive for results & through efficient customer service approach for internal & external customers
  • Process oriented
  • Maintain healthy relationships with stakeholders
Desired Profile:
  • Candidates with MHA / BHMS / BAMS/ MBA with experience in Pharmaceutical Industry/ Medical Representatives /Science graduates with minimum 2-3 years of experience in Hospital / Pharmaceuticals / Insurance sector.
  • Strong commercial acumen with good knowledge of market practices, Healthcare Industry, Hospital services / charges etc.
  • Understanding on processes of claims & services covered under health insurance will be an added advantage.
. Extensive travelling to various district of the region would be required.

Functional Area:
  • Healthcare Industry
  • Stakeholders relationships, Audits, Medical & Pharmaceutical background
Location: In state of Orissa, Silchur, Imphal(Manipur)

Email CV’s mentioning CTC : vishal.shar@icicilombard.com ; rakesh.gupta@icicilombard.com

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