Key Tasks: Manage teams of associates, monitor |
help improve individual performance and maintain high team morale
Ensures delivery of process as per SLAs and timelines in BAU
Resolves process-related queries from team members
Conduct regular audits on the transactions processed by the team members provide feedback
Resolves escalations relating to process raised by customers other process stakeholders, and escalates to Manager when required
Interacts with customers through regular calls to resolve customer queries escalations, give process status, get queries resolved share information
Liaise with other business units to understand and facilitate the customer needs
Prepares necessary regular ad-hoc reports and reviews reports prepared by team
Replicates standardizes best practices across countries within the team
Takes initiative sets an example in coming up with ideas implementing process improvement quality
Implements process controls within the team ensures that they are met
Creates a team culture focused on the provision of excellent service to the customer, while working within the acceptable performance target 15 years of education is must. Candidates should be flexible to work in shifts
6+ Yrs of work experience
Must be a Regular Full time Graduate. Graduates through Open Universities/Correspondence graduates are not eligible.
Not more than 2 years of gap in Graduation or Employment.