Manager - Provider Management & Wellness
ICICI Lombard General Insurance Company Limited 8 reviews - Bangalore, Karnataka

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Job Title: Manager - provider management and wellness
Location: Mumbai
Minimum Experience: 5-10 years
Type of position: Full-time

Job Responsibilities

  • Ensure MOU and legal requisites are in place with all vendors contracted
  • Engage with the various departments including compliance and legal to design and close process issues .
  • Review regularly the individual client portfolio performance and work with business teams to drive the same to a profitable outcome .
  • Meet client regularly to understand his changing needs and concern
  • Solve customer grievances with internal interdepartmental networking and collaboration.
  • Regularly review the process control and claims performance reports to ensure adherence to overall product & pricing strategy
  • Implementation of the wellness calendars designed for various corporate .
  • Adhere and implement the Risk governance guidelines of the company
  • Responsible for product related trainings and knowledge management to ensure easy and requisite access to concerned teams
Job Profile

  • To develop a network of providers to support the various wellness and VAS initiatives of the company .
  • To meet corporate and explain the salient features of our plans and objectives
  • To train internal teams with customer engagement programs
  • Co-ordinate with vendors and frontline sales team to implement wellness initiatives
  • To understand the service requirements of the clients and rally the company‚Äôs support functions to response aptly
Education Requirements: MBBS/BDS/BHMS/MBA/PGDM/ with 5-10 years experience, preferably in the area of Hospital management/ Health TPA experience/ Medical equipment-medicines sales/ NGOs working in urban India.