Application Support Manager - VP/603 Level, JP Morgan Chase -
Hyderabad, Andhra Pradesh
Application Support Manager – (Grade 603) – (Job Code: IT
Application Support Manager – (Grade 603) – (Job Code: IT1118)
Job Description:
As an Application Support Manager you will be responsible for overseeing and providing 24 x 7 coverage performing troubleshooting, trouble ticket updates, escalation, resolution and reporting of incidents for our production environments. In addition, you will execute systems administrative tasks, help to create and maintain production support documentation and assist on projects when directed. In this position, you will be responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. In support of incident management, you will work closely with other technology groups including Development, Data Base Administration, Quality Assurance (QA), Infrastructure (Networking, Systems and Storage, Build and Deploy, and Operations) as well as CAS (Client Application Support) which communicates directly with our customers.
The technology environment is a multi-tiered web-based environment using .net, C#, IIS, Java and SQL. Other technologies include C, C++, Tuxedo, COBOL, and PATHWAY. Our technology environments consist of: development/integration, quality assurance (QA), User Acceptance Training (UAT), performance, and production. The server environment includes HP hardware (32 and 64 bit) and Windows operating systems. The networking infrastructure includ
Jobsindia.com - 2 years ago
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