Call Center Executives/Customer Service Executive
S S CONSULTANTS - Mumbai, Maharashtra

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Key Skills: Graduate / (12 + 3 = 15) years of formal education
  • COMPETENCIES • Basic computer knowledge/technological skills.
  • Good verbal and written communication skills
A leading insurance co.requires Call Center Executive for Mumbai
JOB RESPONSIBILITIES
Answer inbound calls as well as assist customers who have specific inquiries
Build customers interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing databases with changes and the status of each customer/prospective customer
Liaising with other departments for resolving customer queries/complaints
Outbound calling for various Non sales processes
KEY PERFORMANCE INDICATORS
QUALITATIVE Effective closure of the call.
QUANTITATIVE Managing the call duration within the targeted AHT
Achieving the targeted Quality Score.
PREFERRED CREDENTIALS
WORK EXPERIENCE Freshers OR Insurance / Banking / Finance/Call Center
Experience preferable.
QUALIFICATIONS Graduate / (12 + 3 = 15) years of formal education
COMPETENCIES Basic computer knowledge/technological skills.
Good verbal and written communication skills
Ability to comprehend, capture as well as interpret basic customer information
Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Punctuality
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
Analyze the various parts of a problem properly and develop logical solutions
Quality management- look for means of improving as well as promoting quality
Ability to make efficient use of resources
High level of motivation
Team Player
Attention to detail
A sound knowledge of telephone etiquette

Company Profile
S S Consultants is one of the leading players in organized recruitment services in India. We are the preferred recruitment partners for clients and a trusted consultant for all Oil and Gas,Power,Infrastructure,Real estate,IT&ITES/BPO, Banking and Insurance requirements.
We are located in Delhi.Our sourcing and recruitment solutions are focused on servicing from junior position to senior level mandates.

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