WALK IN INTERVIEW - Guest Relations Executive
Taj Hotels - Kolkata, West Bengal
To ensure Guest Satisfaction through prompt, courteous and efficient service
Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel
Be informed on the daily room position
Have detailed information regarding arrivals, their room requirements and expected departures of the day
Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager
Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card
Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in
Ensure that every guest has a smooth and quick check-in
Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager
Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies.
Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis
Sell higher priced rooms to the guest by skillful salesmanship (up selling)
Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents
Know the Hotel and the City
Ensure that all guest/internal correspondence is filed and maintained systematically
Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them
Diploma in Hotel Management
Effective communication skills and pleasant personality are a must
Possession of superior interactive skills is essential
Knowledge of Fidelio
Possession of basic computer operating skills – MS Office/Excel is desirable
Candidate must possess at least a Bachelor of Hotel Management in Hospitality/Tourism/Hotel Management or equivalent.
Fresh graduates/Entry level applicants are encouraged to apply.
1 Full-Time position(s) available.
INTERVIEW DATES – 10th May to 12th May
INTERVIEW TIMING – 10am to 6pm
At ‘The Gateway Hotel, EM Bypass Road, Opposite Ruby Hospital, Kolkata’
Salary as per industry standards Taj Hotels - 12 months ago