To ensure Guest Satisfaction through prompt, courteous and efficient service

Key Responsibilities:

• Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel
• Be informed on the daily room position
• Have detailed information regarding arrivals, their room requirements and expected departures of the day
• Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager
• Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card
• Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in
• Ensure that every guest has a smooth and quick check-in
• Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager
• Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies.
• Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis
• Sell higher priced rooms to the guest by skillful salesmanship (up selling)
• Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents
• Know the Hotel and the City
• Ensure that all guest/internal correspondence is filed and maintained systematically
• Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them

Requirements:
Candidate’s Profile
Education

• Diploma in Hotel Management

Knowledge/Skills

• Effective communication skills and pleasant personality are a must
• Possession of superior interactive skills is essential
• Knowledge of Fidelio
• Possession of basic computer operating skills – MS Office/Excel is desirable

Requirements

Candidate must possess at least a Bachelor of Hotel Management in Hospitality/Tourism/Hotel Management or equivalent.
Fresh graduates/Entry level applicants are encouraged to apply.
1 Full-Time position(s) available.

INTERVIEW DATES – 10th May to 12th May
INTERVIEW TIMING – 10am to 6pm

At ‘The Gateway Hotel, EM Bypass Road, Opposite Ruby Hospital, Kolkata’

Salary as per industry standards
Taj Hotels - 12 months ago