Experience with Programming and Trouble shooting on Cisco/Avaya ACD / CMS platforms.
LAN / WAN : Cisco series Switches & Routers ; Cisco ICM/IPCC ; Nortel Passport/Veraz/IGX/MGX ATM switches ; MPLS, IPLC, NLD, ISDN, Broadband
Platforms : Win 2k Server / Advance Server / NT ; Win XP/Win7; Citrix Meta frame ; Linux, is an added advantage
Experience in Windows and Unix platforms, IIS, TCP/IP, SNMP, CGI, HTML and miscellaneous security related toolsets, is an added advantage
Provide support, develop/implement and maintain contact center application such as WEB, IVR, Call Routing, CTI, WFM, Logger, CRM applications
Responsible for the delivery of effective and efficient IT systems and day-to-day operations.
Experience in managing contact center technologies for a large corporation spanning a large base of contact centers and using different vendor products.
Should be able to understand overall customer requirement and be able to come up with most innovative and efficient solution
Candidate should have strong analytical capabilities
Should be proactive in making suggestions to customers on best practices and managing client or Business owners expectations is critical
Should be able to present the solutions to the customers and articulate the value props in a detailed and crisp manner
Should have excellent vendor management and 3rd party management skills
Should have excellent relationship management skills with customers, vendors, partners and other internal teams
Experience in pricing and commercial packaging of solutions is an added advantage
