A job at Responsys is not only a fantastic career opportunity but an opportunity to be a part of something big!
Responsys is the leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys Interact Suite provides customers with a powerful, comprehensive set of integrated applications to design, define, execute, manage and refine Cross-Channel Lifecycle Marketing™ campaigns across all key digital interactive channels including email, mobile, social and the web.
Responsys is THE leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys has also just been recognized by Gartner as the ONLY ESP in Cross Channel Campaign Management.
Responsys Bangalore is the company's first product development centre outside the United States. We are looking for people who have passion for solving complex and interesting problems that arise in the area of distributed computing, high volume transaction processing and large scale system design. Our success requires us to process over 150 million transactions a day. We are seeking individuals who can handle the challenges and opportunities of software that operates at this scale while expanding the product suite to further the lead Responsys enjoys over the competition.
Description
The Desktop Support Technician works as part of a team that provides technical support via phone, walk-up, helpdesk system, and e-mail for supported applications and IT services. The candidate must provide technical support by performing installation, repair, and preventative maintenance of company related software/hardware. Troubleshoots software and hardware failures and identifies network problems when related to corporate systems. Some travel between remote office locations may be required.
Qualifications
2 - 3 years experience supporting MAC OS in a Windows domain environment and Windows Operations systems (XP,Vista, and Windows7).
2 - 3 years experience supporting MAC and Microsoft software applications (Adobe, Office, Virtual PC, etc...)
Excellent written and verbal communication skills
Maintain inventory and asset assignments
Manage the day to day running of the corporate Helpdesk system, resolve or escalate requests as they are submitted
Able to multitask projects and day to day duties.
Provide a friendly and professional service and be able to explain complex situations to all within a diverse user base
Provide basic user training on all aspects of IT
Basic Microsoft Office skills (2003, 2007 and 2010)
Basic knowledge of server software\applications (Mac OSX, Symantec Endpoint Security, Windows servers, Blackberry Enterprise Server, etc...)
Basic knowledge and administration of Microsoft Active Directory
Basic user administration of Microsoft Exchange 2007 and Outlook clients
Administration and troubleshooting of email synch for handheld smart phones (Blackberry, Droid, iphones, etc...).
Implementing and troubleshooting wireless technologies
Experience building and maintaining MAC and Windows desktop and laptop images that support corporate platform standards
Work directly with vendors to RMA, setup and/or maintain corporate hardware inventory
Provide key support role during new hire process
Maintain, enforce and support IT corporate policies and procedures
Maintain and support printers and other peripherals as required
Basic understanding of network topologies
Additional Skills:
(These are a bonus but not required)
Experience supporting VOIP phone systems
Experience maintaining backup solutions
Experience with hardware monitoring and performance tuning
Experience with security encryption Responsys - 10 months ago
