Ensure adequate infrastructure at the ARCs and other customer touch points
To continuously improve and standardize processes at all ARCs
Provide regular feedback with respect to process corrections/modifications in line with the customer expectations based on VOC
To strive at increasing the frequency of FTRs of customers? queries at the ARCs
Ensure Training on documentation to channel partners and process flow
Facilitate documentation movement from Retailer to Doc center
Timely reporting on incomplete/pending documents
Track and monitor ASC performance of zone
To ensure proper training to ASC partners
To enhance productivity of ASCs in terms of Service
Reduction CPC & CoPC of ASC locations
Ensuring operational execution of churn strategy at the ARC and collection agency
Designing action plans and ensuring implementation of the same
Periodic performance reviews of team and channel & action planning
Monitoring health of acquisitions (FBC & zero recharge)
Planning an operational strategy at the zone and ensuring implementation
Ensure optimum infrastructure (collection agency) at the zone
Facilitating team with data analysis to increase efficiencies
Periodic review mechanism of collection agency and team Job Profile Ensure adequate infrastructure at the ARCs and other customer touch points
To continuously improve and standardize processes at all ARCs
Provide regular feedback with respect to process corrections/modifications in line with the customer expectations based on VOC
To strive at increasing the frequency of FTRs of customers? queries at the ARCs
Ensure Training on documentation to channel partners and process flow
Facilitate documentation movement from Retailer to Doc center
Timely reporting on incomplete/pending documents
Track and monitor ASC performance of zone
To ensure proper training to ASC partners
To enhance productivity of ASCs in terms of Service
Reduction CPC & CoPC of ASC locations
Ensuring operational execution of churn strategy at the ARC and collection agency
Designing action plans and ensuring implementation of the same
Periodic performance reviews of team and channel & action planning
Monitoring health of acquisitions (FBC & zero recharge)
Planning an operational strategy at the zone and ensuring implementation
Ensure optimum infrastructure (collection agency) at the zone
Facilitating team with data analysis to increase efficiencies
Periodic review mechanism of collection agency and team Company Profile Telecom giant Bharti Airtel is the flagship company of Bharti Enterprises. The Bharti Group, has a diverse business portfolio and has created global brands in the telecommunication sector. Bharti has recently forayed into retail business as Bharti Retail Pvt. Ltd. under a MoU with Wal-Mart for the cash & carry business. It has successfully launched an international venture with EL Rothschild Group to export fresh agri products exclusively to markets in Europe and USA and has launched Bharti AXA Life Insurance Company Ltd under a joint venture with AXA, world leader in financial protection and wealth management.
Airtel comes to you from Bharti Airtel Limited, India's largest integrated and the first private telecom services provider with a footprint in all the 23 telecom circles. Bharti Airtel since its inception has been at the forefront of technology and has steered the course of the telecom sector in the country with its world class products and services. The businesses at Bharti Airtel have been structured into three individual strategic business units (SBU's) - Mobile Services, Airtel Telemedia Services & Enterprise Services. The mobile business provides mobile & fixed wireless services using GSM technology across 23 telecom circles while the Airtel Telemedia Services business offers broadband & telephone services in 94 cities. The Enterprise services provide end-to-end telecom solutions to corporate customers and national & international long distance services to carriers. All these services are provided under the Airtel brand. Bharti Airtel - 13 months ago
