Opening in Allianz for IT Operations Manager
Allianz Cornhill Information Services Pvt Ltd - Thiruvananthapuram, Kerala
Allianz is looking for IT Operations Manager
Job Location: Trivandrum
Responsible for the overall management of all aspects of ACIS Infrastructure Technology Services 3rd Line teams
Provide support to key IT initiatives / projects.
The role involves - Supervising technical leads (4-5) of 3rd line teams providing Desktop / Server / Network configuration and builds, Oracle, UNIX, Mainframe, Exchange, Application Packaging support to
India and UK based users,
Co-ordination with other IT disciplines,
Problem diagnosis and resolution,
Provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
Work effectively with customers, analysing their needs, problem solving , agreeing and escalating to UK counterparts which meet user specific requirements.
Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure and Software.
Liaise with UK Operation Managers, Project Office, Project Managers and 2nd Line Team Managers
To provide advice to business departments on systems and applications to minimise business risk within area of responsibility and ensure adequate action from business side.