Incident Management (Call logging, resolution, escalation etc)
Phone, email and web-based support
Provide application related support on usability, functionality or any other issue
Liaise with client IT teams to resolve any workstation or network issues impacting access to Asite services
Provide basic training to end users
Excellent Written and Verbal Communication Skills
Good understanding of the Internet and Internet technologies
Ability to adhere to deadlines and service levels.
Ability to work in shifts as the team provides 24x7 support
Please send your contact details along with your CV to firstname.lastname@example.org .