ss

Experience

With 5 to 6 yrs of experience in Auto Industry, Exposure to sales and service

Functional Area

Customer Relations Dept

Education

BE / MBA

Role

Responsible for all CR functions at dealership

Job profile

Strategic planning for improvement of Customer Satisfaction Level

Overall responsibility of all complaints resolution

Liaison with related dealer departments on critical issues

Create a customer oriented organization by sensitization of all team members

Coordinate with TKM on all CR activities

Repeat job monitoring

Monitor customer satisfaction reports and trends

Share customer satisfaction information with other departments

Report Feedback from customers to dealership top management directly

Conduct dealership audit at all customer touch points to evaluate SOP adherence

Target customer delight

Development of CR manpower through motivation and enhancing knowledge, attitude & skill
Toyota Dealers - 9 months ago