Responsible for resolving trouble tickets given by Service Desk.

Completion of the calls within the stipulated time as per the priority levels defined

Escalation of the calls as per the defined process.

To provide technical first level support for desk side requirements

Requisite technical knowledge.

Extended support to track and maintain IT asset movements

Extended support for ITs procurement activities

Vendor co-ordination for IT support needs

Desired Profile
Please refer to the Job description above

Experience
1 - 3 Years

Industry Type
IT Hardware, Networking

Role
Customer Support Engineer/ Technician

Functional Area
IT Hardware, Technical Support, Telecom Engineering

Education
UG - Any Graduate - Any Specialization, Graduation Not Required

PG - Any PG Course - Any Specialization, Post Graduation Not Required

Compensation:
INR Less Than 50,000 - 50,000 P.A

Location
Pune, Ahmedabad, Surat, Vadodara/Baroda

Keywords
desktop support engineer , desktop support management , desktop support executive , desktop engineer

Contact

Microland Limited

Email

o_darshanbd@microland.com

Website

https://www.microland.co.in

Job Posted
13 Jul
Naukri.com - 10 months ago