Job Description: -Daily review of capacity / op plan / actual daily logins. -Daily dialer calibration required for all processes. -Hourly call mis at the agency to track calls per tc. -Daily review of productivity mis & performance mis. -Daily team huddles - updating the group on process changes if any. -Tracking of SRP process with regards to the following :- -Types of queries received -TAT of resolution -Reasons for delay in cases -QC on quality and comprehensiveness of resolution -Process ...
SpanJobs.com - 4 months ago
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