at CONVERGYS India Services Pvt Ltd
CONVERGYS India Services Pvt Ltd - Delhi, Delhi
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Job Description: -Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. -Listen attentively to customer needs and concerns demonstrate empathy. -Clarify customer requirements probe for and confirm understanding of requirements or problem. -Meet customer requirements through first contact resolution. -Confirm customer understanding of the solution and provide additional customer education as needed. -Prepare complete and accurate work and update customer ...
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