Job Description
Maintain accurate metrics of direct reports individual performance as well as overall team level performance.
• Manage resources across the assigned vertical/portfolio (personnel schedules, varying account needs).
• Evaluate levels of process and staff effectiveness and works with operations to create improvement action plans.
• Ensure facilitation and coordination of calibration sessions
• Develop strong working relationships with internal operations key management ...
Naukri.com - 17 months ago
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