Ensuring smooth working of all functional aspects of the Call Center , meeting of Service Standards and compliance to audit stipulations. Ensure optimum productivity and efficient Online monitoring of performance.
Requirements
Graduate from reputed institutions. Professional Qualification would bean added advantage. Indepth Understanding of Call Center Operations with an accent on daily transactional items Experience of having lead a team Training on Card Systems viz. GUI and ACD software ...
HDFC Bank - 18 months ago
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