Job Description
• Manage process performance on Call Quality, Compliance and Internal audit.
• Managing individual quality teams aligned to each process for transactional quality & improvement initiatives.
• Ensuring reporting timelines & targets.
• Driving quality metrics as a target for different processes.
• Process Improvement & Adherence, Process Standardization and TAT reduction.
• Risk Management for Business with respect to the law and clients
• Developing processes & formats to ...
Naukri.com - 17 months ago
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