Job Description
• To ensure desired customer delight by providing satisfactory response to customer interaction.
• To achieve desired contact center business plan results for revenue & costs.
• Manage Customer Interactions through Inbound voice contact through his/her team for the various services.
• Identify steps in work processes.
• Identify improvement opportunities.
• Test improvement opportunities.
• Fully implement improvements with best results.
• Constantly monitor & review ...
Naukri.com - 17 months ago
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