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Title: Manager – IMG Escalation Engineering This position includes responsibility for the local Engineering Escalation team. The team manages customer service escalations to engineering, hot fix requests, publishing of service alerts, coordinating activities between development and QE, HF delivery to customer service, and driving resolution of critical customer escalations from CAC and the executive sponsor program. Escalation engineering requires creative approaches, driving conference calls, ...
EMC - 30+ days ago
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