Job Description Operations • Managing the IT Operations on a day to day basis from a service delivery standpoint and Manage the various teams.
• Review effectiveness, relevance and training quality on an ongoing basis and ensure that issues/problems are fully identified, analyzed and resolved.
MIS reporting – Team Performance, SLA deliverables, Work status, Volumes and Quality.
• Ensure effective reporting, communication and follow-up on various aspect of the team-performance, ESAT, churn ...
Naukri.com - 23 months ago
- save job
-
block
