Experience...Has a minimum of 7 years practical customer support experience in an Enterprise IT environment...Shares knowledge through utilization of corporate CRM & knowledge management tools for all technical issues worked...Sophistication of customer interaction...Can coherently articulate the resolution for a given customer problem or describe possible workarounds/solutions, in sympathy with the customer's knowledge of the product...Demonstrates keen customer focus and commitment to ...
From HP - 15 months ago
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