Customer Service Analyst
Orange Business Services - Gurgaon, Haryana

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Customer Services & Operations

about the role

To generate, analyze and present (deliver monthly, weekly & daily network performance reports to Customer Service Manager (as per agreed deadline)
To monitor and evaluate usage and traffic management services
To analyze the operation of customer’s network and to report on Quality of Service
To account for compliance with Service Level Agreements (SLA) and provide feedback to Primary CSM
To monitor service performance and track chronic cases and ...

Orange France - 17 months ago - save job - block