The Capacity Planning Analyst’s role includes the following duties and analysis... Support worldwide network of business units, and operational centers. - Determines network strategy for contact centers. Identify opportunities to optimize CS network and sites. - Determines contact center requirements by analyzing forecast planning factors, including service levels, contact volume, contact patterns, staffing capacity, staffing, staff productivity, workforce management systems, workflow, etc. ...
Naukri.com - 4 months ago
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