Call Center Scheduling Senior Associate job - Dell Inc. - Chandigarh, Chandigarh

Call Center Scheduling Senior Associate
Dell Inc. - Chandigarh, Chandigarh

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Job Description:
In this role it is expected that the Technical Support Expert answers 18-20 calls a day from customers requiring technical assistance. Each call will last on an average 17 minutes and will comprise diagnosis of the problem and troubleshooting. Each call is expected to end in complete resolution for the customer. The Technical Support Expert needs to use defined escalation path at appropriate times for timely customer issue resolution. The associate needs to have a clear ...
Dell Inc. - 23 months ago - save job - block