Roles & Responsibilities...Ø Operational Excellence...Drive highest level of customer service and ensure escalations are quickly resolved with emphasis on fixing root cause to prevent recurrence...Coordinate with AML compliance to understand impact of change in AML regulations on firms KYC policies and procedures and incorporate changes as required...Train the team to ensure there is full compliance with KYC policies and procedures across BAU and Projects...Consistently meet Process SLAs and ...
JPMorgan Chase - 17 months ago
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