Capability of taking initiatives, along with ownership and leadership qualities.
- Ability to operate under stress and demanding expectations.
Managing a team of 40 to 60 CSA (Customer Support Associates). along with TL
- Implementing required measures for team improvement.
- Mentoring the new / junior members in the team.
- Assisting in the development of a feedback mechanism, in order to improve service quality.
-Driving the team to achieve sales target.
• Attrition control.
• Complete ...
Naukri.com - 30+ days ago
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