• Providing technical support for Cisco Router, Switches, Wireless LAN controllers,Cisco ASA firewall configurations and installation for Customer.
• IOS upgrade of Switches, Routers and Wireless LAN Controllers.
• Managing and proactively troubleshooting global client’s network infrastructure 24x7.
• Initiating Daily Service Review (DSR) meeting for service restoration, follow ups and plan of action with implementation for any network outages.
• Working on Severity 1 & 2 network fault calls/tickets and initiating Service Restoration
Team (SRT) meeting/call for its resolution with in client agreed SLA.
• Ensure maintaining of committed SLA defined by our esteemed global customers.
• Coordinating with cross-functional departments, vendors, Associate Partners and International Carriers for restoration of their services.
• Worked on Remedy ticketing tool.
• Installation and Configuration of Wireless LAN controllers and Access Points.
• Radius, TACACS+, Access Lists, 802.1x, Cisco PIX / ASA Firewalls, Cisco VPN Client, Networking, Cisco VOIP,
• CUCM, Cisco Unity Connection,
• Configured route plans, route patterns, partitions, calling search spaces.
• Configuring the PRI lines on the voice gateway.
• Configuration of call signaling protocols on Voice Gateways H.323 ,MGCP and SCCP
• Configure, and support Cisco IP Phones including 7920, 7921, 7940, 7960.