Pros: shift schedules
Cons: short breaks as its being online is very important
We come across customers who are either students or the educators from the schools with queries on the syllabus and some techincal issues in taking the classes online.
I have learned the patterns of the technical things to make the customer get things done on their chat with us.
The management was so excellent in guiding us with tough situations like the shift maintainence, helping us to provide solution, providing health benefits
The hardest part of job is at times we had to run with the same customer as the issues from their side may take hours to resolve so we keep on tracking them until they reach with their solution
I had very supportive colleagues, excellent coping team managers its like getting lucky to work with such team.