Highly productive environment with the customers online keeping us engaged
Senior support executive (Former Employee), Chennai, Tamilnadu, India – June 1, 2014
Pros: shift schedules
Cons: short breaks as its being online is very important
We come across customers who are either students or the educators from the schools with queries on the syllabus and some techincal issues in taking the classes online. I have learned the patterns of the technical things to make the customer get things done on their chat with us. The management was so excellent in guiding us with tough situations like – more... the shift maintainence, helping us to provide solution, providing health benefits The hardest part of job is at times we had to run with the same customer as the issues from their side may take hours to resolve so we keep on tracking them until they reach with their solution I had very supportive colleagues, excellent coping team managers its like getting lucky to work with such team. – less
SYSTEMS ANALYST (Current Employee), Chennai – March 9, 2014
Company is one of the leading health insurance companies in USA. This project involves converting paper claims submitted by the provider into an electronic format for enabling the companies to make payment. Here the paper claims submitted by the provider will be imaged in our scanning site at US and transferred to India for data capture. Here under – more... one project there will be two different flows. The received claims will be containing 2 types of claims ITS claims and non-ITS claims. Both will come in a mixed manner. Based on some information’s from the claim those will be directing to their respective flows. Those claims which are identified as ITS will follow its own workflow. The process involved both the single claim project type and the multiple claims project types. All documents are processing based on its document control number (DCN). If more than one claim comes under same DCN then it is called multiclaim. NSF output will be generating per DCN. In the case of multiclaim, some information can be different across claims. For outputting different information in multiclaim, the splitclaim logic has been used. In this the single DCN with multiple claims will be splitting to different DCNs, so that we can output all information. – less
Operations (Former Employee), Chennai – March 17, 2013
I was enjoyed my work. i have learned so many things more than my education... and also i learned Self confidence in SHOV. about co-workers everyone supported me in my work. so i learned so many things...
Processor & Auditor (Former Employee), chennai – January 2, 2013
Cons: long hours
Role & Responsibility: Processor & Auditor, Chennai Lawyers Document Verification. Web site updation and Blog updation and Create web site links . Circulated the status/clarifications directly through email for Customers
Its a good organisation and workplace that have a fun and more interesting to work...
Processor,RRMO OPERATIONS (Current Employee), Royapet,Chennai – September 13, 2012
Pros: max 1 hr lunch break
Cons: sometimes we need to extend due to high volume like that.
7 30 hrs work shift per day.I'm a processor in UHC RRMO OPERATIONS.Management is not much strict in employees culture but somewhat missed in that.co workers are mingled very soon and good caring and helping manner no problem at all about that.When come to hardest thing like huge target and enjoyable thing like they arranging cheff meeting for every – more... month that is very joyful and entrtainment moments. – less
Data Entry Specialist (Current Employee), El Paso, TX – September 4, 2014
Source HOV is a good place to work if you are a college student that needs a pretty flexible schedule. A typical day consists of clocking in, sitting down to work, work for your shift, clock out and you're done. The only bad part about the job is in fact the pay. When hired, I was told about all the good benefits and chances to advance within the company. – more... After a little over a year of being there, I have yet to receive one pay raise or even gotten the hint that I may be up for one. – less
General Clerk- computer work (Former Employee), Newnan, GA – August 14, 2014
Pros: fellow co-workers and high hourly wage if you can tolerate the abuse inflected on a daily basis!
Cons: too many to list- this place is run and managed worse than a prison system!!!
HOV is without a doubt the worst company I have ever had the misfortune to work for. It is a production based company; the computer work performed is not hard once learned. It is the unprofessional management style that makes this company rotten from the top down. Two main problems exist: (1) nepotism (preferential treatment) permeates with retribution – more... a reality and (2) management procedures that are inhuman or at the very least border on creating an antagonistic & intimidating work environment. An example that I personally witnessed / was subjected to included: A middle manager/boss over the Operations Manager at the location I worked in came for a routine visit to observe the production floor; he had the audacity to tell our supervisors to inform workers there was too much getting up and moving around so we would have to take our restroom needs only on our two breaks or lunch hour! Supervisors informed us this rule could not be enforced but the intimidation factor was conveyed- not only was this new 'rule' illegal but it further reinforced the antagonistic and punitive style of management used at HOV. Additionally, instead of fostering a team environment management pitted the trainers/leads against their underling employees; they were threatened with the loss of their position or job if they did not enforce the prison like demands of management. Another intolerable practice was the unfair retribution that occurred when an employee dared to question ludicrous rules or incorrect audits! The only positive part of working for HOV was meeting some very nice co-workers. – less